1. About Azenzi
Azenzi is a consumer technology brand designed for the African market, operating out of Ghana. By ordering from azenzi.co, you agree to the terms below.
2. Products & Pricing
All prices are listed in Ghana Cedis (GH₵) and are subject to change without notice. Product images are for illustration; actual products may vary slightly in appearance. We make every effort to describe our products accurately and will correct any errors as soon as we become aware of them.
3. Placing an Order
Orders are placed through our website checkout. By submitting an order, you're making an offer to purchase, which we accept once your payment is confirmed.
4. Payment
We accept payment via MTN Mobile Money and may introduce other secure payment providers over time, such as Paystack. For Mobile Money orders, send payment to the number provided at checkout, then confirm your payment on WhatsApp with your screenshot or transaction ID; your order is confirmed and dispatched once payment has been verified. For orders paid through an integrated provider such as Paystack, payment is verified automatically.
5. Delivery
We deliver nationwide across Ghana via courier. Delivery timelines vary by location and will be communicated after your order is confirmed. Delivery fees, where applicable, are confirmed at the time of order.
6. Warranty
The Azenzi PowerMax and the Azenzi Plugd both come with a 12-month warranty covering manufacturing defects under normal use. Warranty claims can be made by contacting us at info@azenzi.co or via WhatsApp with your order details and a description of the issue.
7. Returns & Refunds
If your item arrives faulty or not as described, contact us within 7 days of delivery for a free replacement or full refund; you will not be responsible for return shipping in this case.
If you change your mind, you may return an unused, unopened item in its original packaging within 3 days of delivery. In this case, return shipping is your responsibility, and a refund will be processed once we've received and inspected the returned item.
Outside of these windows, any manufacturing defect is handled under the 12-month warranty (Section 6) through repair or replacement rather than a refund. We do not accept returns on items showing signs of use, damage from misuse, or missing original packaging/accessories.
Refunds are issued back to your original payment method (Mobile Money or your payment provider) and are typically processed within 5 to 10 business days of approval.
8. Cancellations
Orders can be cancelled free of charge before payment has been confirmed. Once payment is confirmed and your order has been dispatched, cancellations are handled on a case-by-case basis.
9. Limitation of Liability
Azenzi is not liable for indirect or incidental damages arising from the use of our products beyond the remedies provided under the applicable warranty. Nothing in these terms limits any rights you have under Ghanaian consumer protection law that cannot be excluded.
10. Intellectual Property
All content on azenzi.co, including our logo, product names, images, and text, is the property of Azenzi and may not be used without our permission.
11. Governing Law
These terms are governed by the laws of Ghana.
12. Changes to These Terms
We may update these terms from time to time. Continued use of our website after changes are posted means you accept the updated terms.
13. Contact Us
Questions about these terms: info@azenzi.co or WhatsApp +233 20 334 9337.